Get Help
We're sorry you're having a problem!
If you have a question, please drop us an email at forma.simulation@gmail.com. Please include your iPhone or iPad model and your iOS version, so we can help faster. We're humans, so please be nice and patient, as it may take us a little while to get back to you.
You can also send us a message on X (Twitter): @VL_Shch. If X asks for a code to start the chat, enter 9336-1122.
Frequently Asked Questions
What does Premium include?
Premium unlocks all effects that show a lock in the catalog. You can choose Yearly, which renews every year until you cancel it, or Lifetime, which is a one-time payment.
How do I restore my purchase on a new device?
Tap any locked effect to open the Premium screen, then tap Restore at the bottom. Use the same Apple Account that you used for the purchase.
How do I cancel my subscription?
Open the Settings app on your device, tap your name, then Subscriptions, choose Forma, and tap Cancel Subscription. Premium stays active until the end of the period that you already paid for.
How do I request a refund?
Apple handles all payments and refunds. You can request a refund at reportaproblem.apple.com.
My snapshots are not saved to Photos.
Forma needs permission to add images to your photo library. Open the Settings app, tap Forma, then Photos, and choose Add Photos Only. Forma only adds snapshots and does not read your photos.
The app runs slowly or my device gets warm.
Forma simulates fluids in real time on the graphics chip of your device. In Forma, open Settings and set Quality to Medium or Low. This makes effects smoother on older devices and uses less battery.